If you need assistance, contact us at 888.463.3001 between 9am - 9pm EST (7 days a week) or
email support@myfortuna.com.
MOBILE APP
GUIDE
Fortuna All-In-One Account
Table of Contents
2 Welcome
3 First Time Login
4 Dashboard
6 Finances
7 Locate ATM
8 Card Activation
10 Physical Card
11 Virtual Card
12 Transfer Money
16 Add Money
22 Send Money with Western Union
20 Menu Settings
22 Profile Settings
This guide is for individuals who have signed up
for the Fortuna All-in-One product.
In this guide, you’ll learn about user and account
settings and how to use each program feature.
Contact Customer Support at 888.463.3001 or support@myfortuna.com seven days a week between 9 AM and 9 PM EST with
any questions.
Welcome to Fortuna!
FORTUNA DIGITAL BANKING APP GUIDE
We are delighted to have you join the
Fortuna family - let’s get started!
Please use the mobile number and password
submitted during your Fortuna account registration
to log in to the Fortuna Digital Banking app
First Time Login
Keep your bank account or debit card details on hand
if you have not yet linked them to your Fortuna All-in-
One account during registration. Otherwise, your
external bank account/debit card info will be in your
app after login.
Tap on the menu navigation button to view
and use app features.
Menu
Tap on this icon to view or edit your user
settings.
Profile
This is your current Fortuna All-in-One
account balance.
Available Balance
As a Fortuna All-in-One account holder, you
have the ability to add money to your
account from external bank accounts.
Add Money
Tap on this feature to transfer money out of
your Fortuna All-in-One account.
Transfer Money
Send domestic or international money
transfers to your friends and family, anytime.
Send Money with Western Union
View the total earned since your account
activation date.
APY Earned
Dashboard
You’ll see this dashboard upon log in. It’s your main
hub for all things Fortuna! Follow the corresponding
numbers to learn more about each app feature.
Your Fortuna All-in-One account displays
your TransUnion® credit score.
Credit Score
View your most recent transactions made
using your Fortuna card.
Recent Transactions
View your Fortuna physical and virtual card
details by tapping on either card option.
Your Cards
10
10
Dashboard
CONT.
TRANSUNION® is a trademark of Trans Union LLC.
This section of the app allows you to view your
Fortuna account balance, account transactions and
view your monthly statements.
You can also transfer money out of your account.
Finances
View your current account balance.
Transfer funds out of your Fortuna account.
This can also be done from your dashboard.
View your monthly account statements.
You’ll see monthly statements starting from
the time of account activation.
View your Fortuna account detailed
transactions. This includes pending and
confirmed transactions.
Total available account balance
Transfer Money
Statements
Transactions
With a Fortuna All-in-One account, cash withdrawals
and balance inquiries are free of charge within the
Allpoint network. Use your Fortuna app to find
Allpoint ATM locations near you.
Locate ATM
This blue dot pin shows your precise
location on the map. You can orient yourself
around surrounding Allpoint ATMs.
The purple location markers indicate Allpoint
ATM locations near your current location.
Tap and hold a section of the map to leave a
selected location marker if you’d like to
mark a specific destination on the map.
View more details about a specific location
by tapping on the relevant indicator. Tap
and hold on the map to find directions to
your selected location marker.
Current Location
Location Markers
Selected Marker
Location Details
Tap the ‘Activate your Fortuna Card’ action card
so you can activate your card right away. You will
find your CVV number on your physical Fortuna
Card which should have been mailed to you 4-6
business days after your initial Fortuna All-in-One
account registration.
Contact Support at 888.463.3001 or
support@myfortuna.com if you need any help.
Card Activation
Follow the prompts to complete your card
activation.
Card Activation
CONT.
Tap on the Fortuna Card image on the dashboard to
view your card details.
You can also lock your card if needed.
10
Physical Card
View card status and important dates
pertaining to your card.
If you’ve lost your card, or believe it has
been stolen, log in to your Fortuna app and
select the ‘Lock Card’ toggle. Then, call
Customer Support to cancel the card and to
order a new card.
Card Status + Details
Lock Card
11
Virtual Card
View card status and important dates
pertaining to your card.
View information on how to use your virtual
card. Your virtual card is available for use
immediately.
Card Status + Details
How to Use Virtual Cards
View details of your virtual Fortuna Card.
12
Transfer Money
Tap ‘Transfer money’ from the dashboard to send
money to another bank account or debit card.
Follow the prompts to complete the transfer.
13
Transfer Money
If you have added a debit card(s) to your Fortuna
app, you’ll be able to select the desired debit
card account for your transfer.
CONT.
14
Enter the amount you’d like to transfer. It’s
important to double-check the information you
input before confirming the transfer.
Transfer Money
CONT.
15
Once you select ‘Confirm Transfer,’ your funds
will transfer to the desired debit card account.
Transfer Money
CONT.
Need help? Contact Support at 888.463.3001 or
support@myfortuna.com for assistance.
16
Add Money
With Fortuna All-in-One account, you have the
ability to add money to your account and earn a
high-yield rate. Tap ‘Add money’ to add funds to
your Fortuna account. Account holders have a
maximum of 2 ‘Add money’ transfers per month.
17
Add Money
Select the bank account from which you’d like to
transfer funds into Fortuna.
CONT.
18
Add Money
Follow the prompts, double-check the amount
and location of the transfer, and select ‘Confirm
Transfer’ to complete the transaction.
CONT.
19
Add Money
CONT.